The prices on our website include VAT, but do not include shipping costs. These will be added to the total amount

After selecting the products you want to buy, you can place the products in your shopping cart.
The next step is to process and pay for the order. To do this, you must follow the steps of the ordering process and complete and verify the information requested at each step. Further in
the ordering process, before payment, you can modify the details of your order. Registered users will find an overview of all their placed orders in the “My Account” section.

Backorder: Fast and Efficient Service

A back order allows you to pre-order your desired product, even if it is temporarily out of stock. With our fast and efficient service, we guarantee that your package will be shipped within 5 business days. That way you don’t have to wait for the next stock update and are assured of prompt delivery.

Shipments within the Netherlands are handled by PostNL and all international shipments are handled by PostNL. You will be notified by email about the expected delivery date after checkout. Please note that during sales periods, delivery may take longer than normal and shipments are only processed on European business days. QueenyDollsEmpire is not responsible for delays or errors caused by PostNL.

In addition, we will send you an email the moment your shipment is turned over to the carrier. They will provide you with a tracking number so you can follow your shipment throughout its journey.

Customs information
For shipments outside of Europe, a package may be held at customs for inspection. Unfortunately, the inspection may take up to 30 days before the package is forwarded to the delivery address. Please let us know if you have not received your package after the customs clearance time. After those 30 days, we will initiate an investigation of your shipment.

Delivery times
Please note that during sales periods, delivery may take longer than normal. The delivery times below apply from the day your package is shipped from the QueenyDollsEmpire warehouse. The expected delivery date is listed in the shipping confirmation.

Netherlands 1 -2 working days

Europe 2-5 working days

Shipping costs depend on your delivery address and method. After you complete all the fields on the page; then you can view the shipping costs.

Fees & taxes
QueenyDollsEmpire ships from the Netherlands. QueenyDollsEmpire is not liable for any duties or taxes. Please be well informed before placing an order. Once your order has been shipped, it cannot be cancelled.

If your package is damaged upon arrival, we recommend that you refuse delivery or write a bill (if possible) that you accept a damaged package when you sign for it.

If you want to know if we ship to your country, please contact our customer service.
Please note that Queeny Dolls Empire ships from the Netherlands. Import duties and taxes may apply. These are regulated by your country’s customs, we have no influence on this.

Our shipping partner PostNL has more information available.

We offer several shipping methods to ensure you receive your package as quickly as possible.

We always strive to contact you within 24 hours.

Our checkout process is fully encrypted to ensure that all personal information is kept secure.

Can’t find what you’re looking for? Then get in touch with us!

Business days: 10:00 AM – 6:00 PM (CET)
We are happy to help you.